Technical Support Specialist (m/f/d)

Who we are:

RACE RESULT is a young, fast growing company that provides time-keeping systems, software solutions and accessories for thousandsof sporting events such as marathons, triathlons, ski runs, etc. all over the world. At our headquarters in Pfinztal near Karlsruhe, we develop innovative ideas, hardware, software, workflows, products, online platforms and more, at a high technological standard. Our solutions accompany millions of athletes to their finish. We have a constant growth of 30 % a year, continually expanding with new customers, new countries and new products. Most young companies have investors and do not achieve high profits. We are different. After a few years of efficient business practices, we were able to build our own company headquarters. We now have offices in the USA and Malaysia and distributors in six other countries. Due to this development and growth, we are constantly searching for new employees in all of our offices.

Location: Louisville, CO
Company: Race Result Americas, Inc.

About Us

Race Result Americas powers the races you love – from neighborhood 5ks and backyard motocross events to world-class marathons and professional sports. We build and support cutting-edge timing technology that keeps events running smoothly and results accurate down to the millisecond. 

The Role

We’re looking for a Technical Support Specialist who thrives on solving problems, helping customers, and being part of the action behind live events. This isn’t your typical desk support job – you’ll be troubleshooting timing software one minute and helping a race go off without a hitch the next. 
If you enjoy a mix of tech, teamwork, and the occasional race-day adrenaline, you’ll fit right in.

What You’ll Do

• Be the go-to expert for customer support questions via email, phone, and chat
• Troubleshoot hardware, software, and network issues related to race timing systems
• Onboard new customers to help them have successful timing experiences
• Support live events remotely (and occasionally on-site) to ensure everything runs smoothly
• Create helpful guides, FAQs and documentation to make customer’s lives easier
• Work closely with our sales team, as well as our product and engineering teams to improve our tools and systems
• Become the liaison between our customers and the engineers at our headquarters
• Learn something new all the time – no two events (or support cases) are the same

What you bring

• Bachelor’s degree in a technical field (or equivalent experience)
• Experience with race timing systems or hands-on experience in the event industry
• A knack for troubleshooting and solving technical problems under pressure
• Strong understanding of networking, hardware setup and software systems
• Strong communication skills – you can explain technical things in a human way and are able to support a wide range of customers
• A calm, can-do attitude (especially when race day gets hectic)
• Willingness to occasionally travel and work weekends for event support
• Ability to work independently and manage multiple priorities across time zones

Bonus Points If You

• Have used RACE RESULT or similar timing technologies
• Have worked endurance events or are an athlete yourself
• Speak Spanish, French, Portuguese or German
• Love the energy of race day as much as we do

Why You’ll Love It Here

• You’ll play a direct role in making events successful and memorable 
• Work with a team that’s passionate, supportive, and a little obsessed with split times
• Flexible work environment with opportunities to get out in the field
• A job that’s equal parts tech, people, and real-world impact
• Competitive salary with performance-based incentives and company profit share
• Option to become a company shareholder
• Generous benefits (401k/HSA), flexible work hours and vacation time

How to Apply

Send us your resume and a quick note about your experience with timing systems or events – and tell us your favorite race.

What we offer:

Flexible hours

Are you an early riser or late riser? It doesn't matter! You have flexibility to set your own working hours. If you like to do a long run at lunch, just continue to work later in the evening..

Paid time off

You will not find annoying holiday applications with us. Everyone plans their vacation after brief consultation with colleagues from the department..

Family-friendly workplace

You work as it suits you in your daily schedule. We are considerate when there is a family emergency..

Performance bonuses

Performance pays off for you. Your salary increases with the responsibility you take on at the company..

Great colleagues

We are not just colleagues. Everyone supports each other. We don't know rigid departmental thinking..

Great opportunities for professional development

With exceptional performance and commitment, all company doors are open to you..

Stock program

The shares in our company are 100% owned by employees. Each employee can purchase shares themselves..

Retirement Benefits

We offer a flexible retirement plan with a generous company match..

Individual responsibility

You can oversee your own projects. We believe in flat hierarchies and trust in your expertise..

Opportunity for working remotely

You are free to work from home two days a week..

Great work-life balance

We want to avoid overtime. You can complete your projects within the agreed working hours..

Profit sharing

A fixed percentage of the company's profit is distributed to employees every year..

Freedom to experiment beyond your job duties

With exceptional performance and commitment, all company doors are open to you..

Travel to global sporting events and meetings

With us you will have the opportunity to visit trade fairs or sporting events worldwide..

Free parking

The parking spaces directly in front of our office building are free of charge for you..

Relaxed dress code

We work in the sports industry, so you'll almost always find us in sneakers or flip flops. .

Company events

We regularly plan lunch together, as well as team building events and outings. .